Has No Reason To Assist You, Or Can Give You
Wrong/Misleading Information
Wrong/Misleading Information
I would probably just tell the caller anything to get rid of him. On the other hand, reverse social engineers know that the people they are speaking with require their assistance. Even the grandest guru of power users will call you if he thinks you will be able to quickly and simply pinpoint the problem and fix it, rather than wasting his time trying to do so. That power user knows he will get the solution when you reveal it to him so he can solve it himself the next time it occurs.